Complaints
Complaints
Complaints
DNV encourages its customers to provide regular feedback during projects and through our “customer feedback survey”. However, if you have a specific complaint, please follow the process described below.
A complaint can be recorded by selecting the relevant business area below and completing the form. The complaints handling process1 is as follows:
Complaints addressing the performance of one of our customers will normally be forwarded to the customer for their considerations and response. All other complaints will not be disclosed to a 3rd party unless otherwise agreed with the complainant.
1This process also applies when DNV receives an appeal e.g. related to a complaint decision or a certification decision (including e.g. suspension/withdrawal).