The DNV Bangalore unit in India hosted the Information Technology Service Management Forum (itSMF) meet and presented on “Importance of Service Management Certification and Relation to ITIL“.
The itSMF is the only truly independent and internationally-recognised forum for IT Service Management professionals worldwide. “It was a privilege that we got the opportunity to anchor the periodical meet for itSMF. This was the first time we hosted a convention for itSMF and was indeed a fruitful one,” points out Mr. Shamanna Nandakumar, Zonal Chair, South Zone, further adding, “The main aim of this meet was to enable Information Technology professionals to explore all means available to improve the quality of IT services to their respective customers.”
The meeting was attended by senior members coming from a clutch of high profile IT companies such as, Oracle, Accenture, Unisys, Logica, HP, Computer Associates, Infosys, Cognizant, Wipro, Syborg, Appnomic, IIIT-B (International Institute of Information Technology, and Quint Wellington Redwood India. “Some of the attendees at this meet were DNV’s own key customers and it was nice catching up with each of them,” said Nandakumar.
Presenting at the meet
The opening session was conducted by itSMF Board member, Mr. Sunil Mehta (Quint India). In this session the Vision and Mission of the itSMF India Chapter was shared amongst the members and also made plans to have regular meetings for the Bangalore Chapter. He shared the excitement amongst members across the other Chapters in India and how we can benefit from the concept of sharing. “We are very thankful to DNV for the kind gesture to support the itSMF Chapter meeting in their office. The meeting was a definite success,” said Sunil Mehta.
Mr. Nandakumar presented on the subject title ‘Importance of Service Management Certification and its Relation to ITIL’. The presentation was very well received by the members present. Talking about the positive feedback received from his presentation, Nandakumar said, “We emphasized on the benefits of ISO 20000-1:2005 (ITIL) standard implementation and certification and very effectively dealt with the challenges put forward by the members with respect to Certification and its relationship with ITIL.”
A positive response was received from members at the meet, that members requested presentations on other pertinent topics such as Integrated management system, pitfalls during audits, ROI, and Configuration Management Data Base (CMDB). Mr. Nandakumar was happy enough to oblige to the members need and sharing our expertise. He pointed out saying that, “DNV has been in the forefront providing ‘Thought Leadership’ with respect to ITIL and ISO 20000 in India and with our industry experience, we are there to lead from the front.”
There were presentations made on important topics by other members as well, which was a learning experience and truly enriching.
Looking beyond
At the meeting, there was a unanimous decision to have such conventions at regular intervals, since this drives innovation and collaborative thought process among decision makers of the IT industry. DNV agreed to provide its support and pledge its commitment in all possible ways to further grow the forum in India.
“We got the opportunity to talk with potential clients at this meet, many of whom would need DNV’s expertise. Moreover, there is a healthy demand for ISO 20000 Certification and Training services in the IT industry today and there is a big scope for DNV to further expand its business in India while serving the potential need,” says Nandakumar.
Nandakumar continues saying that, “Overall the meet went off really well. Each member present at the meet was happy to be a part of collaboration, because it was all about sharing best practices, present case studies and present the view of 'Thought Leaders' and networking.
“During the Chapter meeting we made 5 groups who would manage the Chapter workings,” commented Sunil Mehta. These groups would manage Sharing, Events, Community building, Presentations and Membership. “We are very happy to state that there has been a steady increase in the number of corporate and vendor members and with this new impetus this movement and the Bangalore Chapter is bound to grow faster,” concluded Sunil Mehta.